Privacy Policy

1. Introduction

Welcome to api123's Privacy Policy. This document explains how api123 ("we", "us", "our") collects, uses, stores, protects, and shares your personal information when you use our online betting platform and services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with international data protection standards and applicable Indonesian regulations.

api123 operates as an internationally licensed online betting platform serving customers in Indonesia and other jurisdictions. We take our responsibility to protect your personal information seriously and have implemented comprehensive technical and organizational measures to ensure data security.

By creating an account on api123, accessing our platform, or using our services including sports betting, live casino games, slots, and lottery games such as togel (Indonesia's traditional numbers lottery), you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an api123 account, we collect the following personal information directly from you:

• Identity Information: Full name, date of birth, gender, nationality, Indonesian National ID (KTP) number and images, selfie photographs for identity verification
• Contact Information: Email address, phone number, residential address, city, postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details if used
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Verification Documents: Copies of Indonesian National ID (KTP), proof of address documents (utility bills, bank statements), and any additional documents required for enhanced due diligence

2.2 Information Collected Automatically

When you access and use the api123 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution
• Usage Data: Pages visited, features used, time spent on pages, click patterns, navigation paths, referring URLs, exit pages
• Transaction History: Deposits, withdrawals, bets placed, games played, betting patterns, transaction amounts, timestamps
• Communication Records: Live chat transcripts, email correspondence, customer support tickets, feedback submissions
• Location Data: General geographic location based on IP address (country, city level)
• Cookies and Similar Technologies: See Section 8 for detailed information on cookies

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions when processing your deposits and withdrawals
• Identity verification service providers used to confirm your identity and prevent fraud
• Game providers who supply casino games, sports betting platforms, and lottery systems
• Marketing partners if you were referred to api123 through an affiliate or promotional campaign
• Publicly available databases and credit reference agencies for fraud prevention purposes

3. How We Use Your Information

api123 processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and managing your api123 account
• Verifying your identity and age (21+ requirement) in compliance with legal obligations
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting, casino games, slots, and lottery services
• Managing your bets, game play, account balance, and transaction history
• Processing bonus claims and tracking wagering requirements

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing problem gambling and implementing responsible gaming measures
• Responding to legal requests from law enforcement and regulatory authorities
• Enforcing our Terms & Conditions and investigating violations
• Maintaining records as required by our gaming licenses and applicable laws

3.3 Customer Support and Communication

• Responding to your inquiries via live chat, email, WhatsApp, and phone support
• Providing technical support and troubleshooting account issues
• Sending transactional notifications about deposits, withdrawals, and account activity
• Notifying you of important changes to our services, terms, or policies
• Conducting customer satisfaction surveys and collecting feedback

3.4 Marketing and Personalization

• Sending promotional offers, bonuses, and special deals (with your consent)
• Personalizing your experience based on your betting preferences and gaming history
• Recommending games, sports markets, and features that may interest you
• Conducting market research and analyzing customer trends
• Managing our VIP and loyalty rewards programs

3.5 Platform Improvement and Security

• Analyzing platform usage to improve user experience and functionality
• Detecting and preventing technical issues, bugs, and system errors
• Protecting against unauthorized access, hacking, and cyber attacks
• Monitoring for suspicious betting patterns and account abuse
• Developing new features, games, and services based on user behavior

4. Data Sharing and Disclosure

api123 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Identity Verification Providers: Third-party KYC and AML compliance services that verify your identity documents
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other game suppliers who power our casino, slots, and betting platforms
• Customer Support Tools: Live chat software, email service providers, and CRM systems used to deliver support
• Analytics Providers: Services that help us understand platform usage and improve user experience
• Cloud Hosting Providers: Secure data centers where our platform and databases are hosted

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with our gaming license obligations
• Responding to requests from Indonesian authorities investigating illegal activity
• Protecting the rights, property, or safety of api123, our users, or the public
• Detecting, preventing, or investigating fraud, money laundering, or other crimes

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. You will be notified of any such transfer via email or prominent notice on our platform.

5. Data Security Measures

api123 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by banks and financial institutions
• Secure Storage: Personal data is stored on secure servers in access-controlled data centers with 24/7 monitoring, fire suppression systems, and backup power
• Password Protection: Account passwords are stored using one-way cryptographic hashing algorithms and cannot be retrieved by our staff
• Access Controls: Personal data is accessible only to authorized api123 employees and contractors who need it to perform their duties, and all access is logged and monitored
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential risks
• Employee Training: All staff members are trained on data protection principles and are bound by confidentiality agreements
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any data breaches

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

6. Data Retention

api123 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, regulatory, and business requirements:

• Active Accounts: Personal information is retained for the duration of your account's active status and for a period after account closure as required by gaming regulations and anti-money laundering laws
• Transaction Records: Financial transaction records, betting history, and account activity logs are retained for a minimum of 7 years to comply with tax, accounting, and regulatory requirements
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure or the end of the business relationship as required by AML regulations
• Marketing Data: If you opt out of marketing communications, we will retain minimal information (email address, opt-out status) to honor your preference
• Legal Obligations: Some data may be retained longer if required by law, ongoing legal proceedings, or to establish, exercise, or defend legal claims

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

As an api123 user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you, including account details, transaction history, and KYC documents
• Right to Rectification: You can update or correct inaccurate or incomplete personal information through your account settings or by contacting customer support
• Right to Erasure: You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs (e.g., we must retain records for regulatory compliance)
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: You can request a machine-readable copy of your personal information to transfer to another service provider
• Right to Object: You can object to processing of your personal information for marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request. We will respond within 30 days of receiving your request. Please note that we may need to verify your identity before processing certain requests to protect your personal information from unauthorized access.

8. Cookies and Tracking Technologies

api123 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on repeat visits.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core platform functionality including login, session management, and security. Without these, the platform cannot function properly.	Session or up to 1 year
Performance Cookies	Collect anonymous data on how users interact with the platform to help us improve performance and fix bugs.	Up to 2 years
Functionality Cookies	Remember your preferences such as language settings, favorite games, and display options to personalize your experience.	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized promotions, bonus offers, and advertising relevant to your interests.	Up to 2 years

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from accessing certain features of the api123 platform. Note that your cookie preferences are stored per device and browser, so you'll need to set preferences separately if you use multiple devices or browsers.

9. Marketing Communications

api123 may send you marketing communications about bonuses, promotions, new games, and special offers via email, SMS, push notifications, and in-platform messages. We will only send marketing communications if:

• You have opted in to receive marketing communications during registration or account settings
• You are an existing customer and we believe the communication is relevant to your interests based on your previous activity
• You have not opted out of marketing communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting customer support at [email protected]
• Replying "STOP" to marketing SMS messages

Please note that even if you opt out of marketing communications, we will still send you important transactional messages such as deposit confirmations, withdrawal notifications, security alerts, and service updates. These are essential communications required to provide our services and cannot be opted out of while you maintain an active account.

10. International Data Transfers

api123 operates as an internationally licensed platform and may transfer your personal information to countries outside Indonesia for processing and storage. This includes transfers to jurisdictions where our servers, service providers, or business partners are located.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data only to countries that provide adequate data protection standards
• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers implement appropriate technical and organizational security measures
• Conducting due diligence on third-party processors to verify their data protection practices

By using api123 services, you consent to the transfer of your personal information outside Indonesia as described above.

11. Children's Privacy

api123 strictly prohibits use of our platform by anyone under 21 years of age. Online gambling is illegal for minors in Indonesia and most jurisdictions. We do not knowingly collect personal information from individuals under 21.

During account registration and throughout the KYC verification process, we verify that all users are at least 21 years old. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account.

Parents and guardians should monitor their children's internet use and discuss the risks of underage gambling. If you believe a minor has accessed api123 or provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

api123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address registered on your account
• Display a prominent notice on the api123 platform homepage
• In some cases, request your explicit consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of api123 services after changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how api123 handles your personal information, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Available on the api123 platform
• WhatsApp Support: +62 812 3456 7890

Our customer support team is available 24 hours a day, 7 days a week, with Indonesian-speaking agents ready to assist you. We aim to respond to all privacy-related inquiries within 48 hours. For data subject access requests or other formal privacy requests, we will respond within 30 days as required by applicable data protection laws.